What is a switchboard?
Its function is to organize the calls in an office, business, and why not, a house where you have a phone and fax...
In the cases of offices and companies we not only organized, but also saves costs of lines, and we do not need that each office or room must have a dedicated phone line.
How do we know the telephone switchboard that i need for my home, office or business.
We must bear in mind the following points:
- How many telephone extensions are we going to have. When we talk about extensions its to say how many phones we are going to have in different offices or rooms.
- How many phone lines are we going to have. Normally we will have more extensions than lines, because all the extensions will not be talking at once, only if the company engages in telemarketing or customer service, and in these cases will be the opposite.
- What lines do we use, analog or digital. When the idea is to use two lines can be recommended only analogue lines, but the use of ISDN lines (digital) is recommended, as its provide more useful, in addition to quality and speed of communications calls.
- Possible increase of lines and extensions. It is an important point to keep in mind, because if we acquire a center that in several months we will need to change, we will have made a bad investment, so it is recommended to have a little vision and always buy a unit that covers our need momentary and the possible future increase.
- Analog or digital extensions. In the analog extensions can connect any analog telephone approved of the market. With such extensions can access most of the functions which gives us the switchboard (phone book, redial, call capture, etc.) with dialing codes, prior to change in the digital extensions (specific phones) can access higher services, direct function keys, LCD screens (where we see who calls us, the state of extensions, etc.). We recommend at least a central digital extension, and this is usually the main operator.
- Raising the use of the switchboard. The switchboard is not only an equipment to organize the calls, we can get better performance with features such as direct calls to redirect departments to prohibit certain extensions dialling phone numbers, use multiple operators to lower costs of calls, etc.
Configurations are based on the number of lines and extensions you need to have, so once studied all these points, we are ready to learn the initial setup of our switchboard, and that models can acquire.
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